Complaints

​If you have a query or complaint about your booking, kindly revisit our terms here which were agreed to at the time of booking. Our transfer policy can be found on the same page, here. If you've booked and visited on the same day, please click here.

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• YOU AGREED THE USE OF ILLEGAL DRUGS IS STRICTLY PROHIBITED

• YOU AGREED YOUR BOOKING PERMITS ONLY THE NUMBER OF GUESTS, TIMINGS, ROOM ALLOCATION AND DATES STATED ON YOUR BOOKING CONFIRMATION

 

If you are wanting to transfer within the stipulated time frame (rather than before) this will not be possible. Our small and remote business simply couldn't operate if we permitted such last minute changes. We have a 17-bedroom boutique resort in Eleko. Any loss of funds from travel related expenses may be covered by travel insurance.

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What we can often do is to advertise the room via Instagram - and if it's booked we can provide a transfer for you against the number of nights booked. This is only possible if booked, but not guaranteed.

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PRE-BOOKING

As a reminder from your booking outline mail, please read the following important points:

BOOKINGS ARE NOT HELD AND CAN ONLY CONFIRMED UPON FULL PAYMENT.

AVAILABILITY CHANGES BY THE HOUR. EARLY BOOKING ADVISED.

IF NOT PAID IMMEDIATELY ON RECEIPT OF [YOUR BOOKING] MAIL, PLEASE CHECK BACK TO RECONFIRM AVAILABILITY.

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BOOKING CONFIRMATION

As a reminder from your confirmation mail, please read the following important points:

• Jara Beach Resort is not responsible for bad weather conditions - “Some people feel the rain. Others just get wet” Bob Marley.

• Jara Beach Resort is also not responsible for traffic - sometimes there can be significant delays. Please ensure you leave enough time to arrive promptly, allowing you to fully enjoy your time.

 

Jara offers a time and consumption-based offering. ALL visitors through the door must be pre-booked and pre-paid for. No exceptions. 

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A preview / reminder of our Guest Rules can be found below.

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Should you still wish to lay a complaint, having read the above, you are welcome to email: info@jarabeachresort.com for a prompt reply (complaints are only handled through email, not telephone).